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Support

After your system is "live", you can rely on 4c Systems to support you.

Telephone Hotline

Our telephone hotline is manned during office hours and most problems can be dealt with over the phone.  You can also e-mail the details to us.

If you find a real problem with the software we aim to get a new version to you within a couple of working days - quicker if you can access our FTP site.

Other levels of support are available according to the Service Level Agreement (SLA) you have in place.

"4c support is phenomenal. The response is always brilliant: recently we called about a problem and within 5 minutes it was sorted out."  Paul Harrison, ARA Ltd.

Free Software Upgrades

Whenever a new version of the software becomes available (usually at least once a year), all customers can upgrade their systems free of charge, to take advantage of the new facilities.

Health Check

You're entitled to an annual System Health Check as part of your Support and Maintenance contract.  Because 4c offers such a wealth of facilities, you may not be aware of all of them or how they might help your organisation. 

The Health Check gives you a chance to review how you're using the 4c software, identify whether your needs have changed since the original implementation, and to see what new features you might be able to use.

Escrow

	To help ensure that your investment in a 4c Systems application is protected, we have a Multiple Escrow Agreement in place with the NCC.  (This means that we lodge a copy of the current 4c source code with the NCC every year.) If you're an existing customer, and would like to be included in the Multiple Escrow Agreement, contact us for more details.

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All graphics (except third-party logos & screenshots) were designed & executed by Natalie Catchpole.